Suzanne R.Pflugerville, TX
9/12/2012 5/5 Stars
I just had such a great experience getting my home security set up that I wanted to be sure to write Russell at Central Security a 5 star review. I typically hate having any installer in my home without my husband being there. I did not feel this way at all after speaking on the phone with Russell. He was very personable, and was not pushy or trying to sell every piece of equipment available. He talked about all the options and went over basics and extras to let us decide how we wanted to go. I appreciated this since we already knew what we wanted after having monitoring at a previous residence.
He was able to come quickly which I also really appreciated, and did the install within the time frame that I needed. I chatted and asked alot of questions which probably slowed him down, but he was able to get it all done in the end. There was a small issue with the keypad location which had to do with the location of the wiring in our house, and he was able to resolve it. He was more particular about the end result than I was as the homeowner. This told me alot about his work ethic and wanting to build a long term business with Central Security. He wanted me to be completely happy before he left which is sadly not the typical kind of service these days. Not only that, but I am confident that if any issues arise later, that he would be back quickly to resolve.
One big selling point for me was that going with Russell and Central Security meant no long term contracts. You have the ability to cancel any time with a 90 notice which was very important to me. Not to mention the monthly charges are less than the large competitors for the same service.
The bottom line is that I would highly recommend going with Russell at Central Security for installation and/or monitoring needs. My husband was hesitant not to go with a highly advertised company, but I’m so glad that we decided to go with Russell.