Megan F.Austin, TX
12/20/2012 5/5 Stars
I just bought my first home and had no idea where to begin with a home security system. I almost went with ADT because it was one of the only ones i really knew of but decided to look around a bit before I made a decision and I’m so glad I did!
I decided I would start with a google search for the Austin area and Central Security was hard not to look into with it’s perfect ratings from all the satisfied customers raving about amazing customer service, knowledge, quick service, and reliability. I figured I would just give them a call and get a price quote but ended up making an appointment with Russell. I had no idea what I was doing or what information he needed from me but he was extremely nice and walked me through it.
Dealing with Russell was nothing less than a great experience. He was very nice and understanding about having to come back weeks in a row because I wanted to add upgrades to my security system because, again, I had no idea what I wanted or needed from a home security system. He went beyond my expectations with each trip to my house and we discussed what he thought I needed without being pushy or tring to rip me off. He took the time to explain everything thoroughly and even printed me a new manual to keep because the house didn’t come with it.
I love the fact that it is a local business and that you get to work with the same person every time. Russell really made me feel safe and provided excellent customer service. Overall I have zero complaints and would highly recommend them to anyone in need of a home security monitoring service!