Estephany C.Austin, TX
8/14/2014 5/5 Stars
After a horrible break in last June, my mom was on the hunt for a security system that not only was affordable on her teacher’s salary, but reliable. I found out about Central security actually by driving down my street one day and noticing that on my block a good 1/4th of the houses had Central security posts outside their homes. So, I like others reviewing here, researched the company through Yelp and online searches to help my mom out.
My mom spoke to Russell, he came out to her house on time as promised, checked the old wiring from ADT my mom used to have in the house back in the ’90’s, and quoted her for the work and equipment that was needed.
The day of instillation, my mom was having work done on all the windows of the house, and luckily Eric who came out to do the work was OK and not bothered by the extra bodies in the house. Eric showed up around 8:30ish if I remember correctly, and was out by 11:30-12, mostly in part because he had to replace some old equipment in the house. But all-in-all, Eric was very helpful, explained how to work the system to my mom who isn’t technology savvy, and showed her how to program the system from her smartphone. My mom couldn’t have been pleased enough by their courtesy, promptness, and overall friendliness, which is why I’m giving 5 stars for the great feedback I received from her.